Dell is OK After All

My Dell Axim X30 produces hissing sounds when it plays music files. Over the weekend, I was reminded of Dell's 1-year warranty. After two emails to support, I received this response:

I apologize for the problems you have encountered with your Dell Axim30. We appreciate the opportunity to work with you to resolve the situation.

I have submitted a request to ship the necessary replacement Axim30 to you for your satisfaction.

I could get used to this type of treatment.